Overview
Welcome to Naab Lux Hair! The terms “we,” “us,” and “our” refer to Naab Lux Hair. We operate this website, including its content, features, products, and services, to provide customers with a convenient shopping experience.
Our website is available at https://naabluxhair.shop and offers hair products, including wigs, as well as custom wig enquiries and braiding services.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when using our website, purchasing our products, or enquiring about our services.
Please read these Terms of Service carefully. By visiting, browsing, or using our website, placing an order, or requesting our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use or access our website.
Nothing in these Terms of Service is intended to limit any rights you may have under applicable consumer protection laws or other rights that cannot legally be excluded.
1. Access and Account
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence or that you have the appropriate permission of a parent or legal guardian to use our website.
To access certain features, place an order, or request our services, you may be asked to provide information such as your name, email address, telephone number, billing information, and delivery address.
You agree that any information you provide is accurate, current, and complete, and that you have the right to provide it.
If the website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account. You must notify us if you become aware of any unauthorised use of your account.
You may not sell, transfer, assign, or otherwise allow another person to use your account without our permission.
2. Our Products and Services
We make reasonable efforts to display our products and describe our services as accurately as possible. However, colours, textures, shades, and other product details may appear differently depending on your device, screen settings, lighting conditions, and other factors.
Product images are provided to help you understand the appearance of the products. Minor differences between product images and the actual products may occur.
All product descriptions, prices, availability, and service offerings are subject to change without notice, where permitted by law. We reserve the right to discontinue a product or service, limit quantities, or decline an order where necessary.
Our custom wig and braiding services may require additional communication to establish your preferences, requirements, and appointment details. Any appointment request is subject to availability and is not confirmed until we provide confirmation.
We will communicate any relevant service requirements or arrangements when discussing your request. Results may vary depending on the selected style, product, hair characteristics, and other relevant factors.
3. Orders
When you place an order through our website, you are submitting a request to purchase the selected products at the displayed prices and under the applicable terms.
We reserve the right to accept or decline an order where permitted by law, including where a product is unavailable, a pricing or listing error has occurred, payment cannot be processed, or we reasonably suspect fraudulent activity.
An order is not necessarily accepted merely because you have submitted it or received an automated acknowledgement. Where applicable, we will confirm acceptance through the communication method provided during checkout.
Please review your order carefully before submitting it. If you notice an error, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation or amendment requests, but changes may not be possible once an order has been processed or dispatched.
Purchases are subject to our Refund Policy published on the website. Please review that policy before completing your purchase.
Nothing in this section removes any cancellation, refund, or other rights that apply under the law.
Unless we agree otherwise, products purchased through our website are intended for personal use rather than unauthorised commercial resale.
4. Prices and Billing
Prices displayed on our website are shown in Ghana cedis unless otherwise stated. Prices, discounts, and promotions may change without notice, but the price applicable to your order will generally be the price displayed at the time you place your order, subject to any obvious errors and applicable law.
Any delivery charges or other applicable fees will be communicated during the ordering process or before you are required to complete your purchase.
We may offer special promotions or discounts from time to time. Additional terms may apply to those promotions. If there is a conflict between the terms of a specific promotion and these Terms of Service, the promotion’s terms will apply to that promotion to the extent permitted by law.
You agree to provide accurate and complete information when making a purchase and to update your contact details when necessary so that we can process your order and communicate with you.
You confirm that you are authorised to use the payment method you provide and that the payment information submitted is accurate.
Payments may be processed through third-party payment providers. The availability of payment methods and any additional requirements will be communicated during checkout.
We reserve the right to correct pricing or billing errors and to cancel or amend affected orders where permitted by law. If payment has already been collected for an order that we cancel, we will arrange any refund required under our Refund Policy and applicable law.
5. Shipping and Delivery
We will make reasonable efforts to process and deliver orders within the estimated timeframes communicated to you. However, delivery dates and timeframes are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances beyond our reasonable control, including delays caused by delivery providers, weather conditions, transport disruptions, customs procedures, or other unforeseen events.
You are responsible for providing accurate delivery information and ensuring that the delivery details submitted with your order are correct.
If there is a delay or problem with your delivery, please contact us so that we can review the matter and provide assistance.
Any applicable delivery fees, delivery arrangements, or special conditions will be communicated during checkout or through the relevant order communications.
Nothing in this section limits any rights you may have under applicable law concerning delivery, loss, or damaged goods.
6. Intellectual Property
All content on our website, including text, photographs, images, graphics, logos, designs, product descriptions, videos, and other materials, belongs to Naab Lux Hair or the relevant rights holders and is protected by applicable intellectual property laws.
You may access and use the website for personal, lawful, and non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell, or otherwise exploit website content without our prior written permission, except where permitted by law.
Purchasing a product does not transfer ownership of our website content, photographs, branding, or other intellectual property to you.
All rights not expressly granted under these Terms of Service are reserved by Naab Lux Hair or the applicable rights holders.
Unauthorised use of our intellectual property may result in legal action where appropriate.
7. Optional Tools and Services
Our website may provide access to tools, features, or services supplied by third parties. We may not control or monitor every aspect of these third-party tools.
Where such tools are provided, they may be subject to the relevant third party’s terms, conditions, and privacy policies.
You agree to use optional third-party tools at your discretion and in accordance with their applicable terms. We are not responsible for independent third-party services to the extent permitted by law.
We may introduce new features, tools, or services in the future. Any such features will be subject to these Terms of Service unless separate terms are provided.
8. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. These links are provided for convenience or to facilitate communication and other interactions.
We do not control independent third-party websites and are not responsible for their content, accuracy, availability, privacy practices, or terms of use.
If you access a third-party website or service through a link on our website, you do so subject to that third party’s own terms and policies.
We encourage you to review the relevant policies before providing personal information, making payments, or engaging in transactions through third-party services.
Any complaints or questions relating to an independent third party’s products or services should generally be directed to that third party.
9. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with us.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
Please review the Privacy Policy for further information about your personal information, cookies, third-party service providers, and the choices available to you.
10. Feedback and Reviews
If you submit a review, suggestion, comment, or other feedback to us, you confirm that the content is truthful to the best of your knowledge, does not violate another person’s rights, and does not contain unlawful, misleading, abusive, or harmful material.
You retain ownership of the content you create, but by voluntarily submitting feedback or a review for publication, you grant us permission to display, reproduce, and share that content in connection with our website, products, services, and promotional activities, where permitted by law.
You must not submit content that infringes intellectual property rights, discloses another person’s private information without permission, contains malicious software, or misrepresents your identity.
We reserve the right to decline, remove, or moderate feedback or reviews that violate these Terms of Service or applicable law.
We are not obligated to publish or respond to every review or submission.
11. Errors, Inaccuracies, and Omissions
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, delivery charges, estimated delivery times, availability, or other details.
We reserve the right to correct errors, update information, and make changes to website content where necessary.
If an error affects an order that has already been placed, we may contact you to explain the issue and discuss the available options. Where an order must be cancelled after payment has been collected, we will arrange any refund required by applicable law.
We are not obligated to maintain or update every piece of information on the website unless required by law.
12. Prohibited Uses
You may use our website only for lawful purposes. You must not use the website, directly or indirectly:
To engage in unlawful, fraudulent, deceptive, or malicious activity.
To violate any applicable law or regulation.
To infringe our intellectual property rights or those of another person.
To harass, threaten, abuse, defame, or harm another person.
To provide false, misleading, or fraudulent information.
To impersonate another person or misrepresent your identity or affiliation.
To send unsolicited advertising, spam, or other unauthorised promotional material.
To interfere with another person’s use of the website.
To upload or transmit viruses, malicious code, or other harmful material.
To collect or misuse the personal information of other users.
To interfere with, bypass, or attempt to compromise website security or access controls.
You must not copy, extract, reproduce, resell, or commercially exploit any substantial part of the website without our prior written permission, except where permitted by law.
We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms of Service have been violated, subject to applicable law.
13. Automated Access and Website Security
You must not use bots, scrapers, automated agents, or similar tools to access, monitor, extract information from, or interact with our website in a manner that is unlawful, interferes with website operations, collects personal information without authorisation, or bypasses technical restrictions.
Automated access must not be used to circumvent security measures, impersonate human visitors, or interfere with the availability or proper operation of the website.
We may take reasonable technical measures to restrict automated activity that threatens website security, disrupts the service, or violates these Terms of Service.
Nothing in this section prohibits activities that are expressly permitted by us or required to be allowed under applicable law.
14. Suspension and Termination
We may restrict or suspend access to our website, or discontinue certain features, where reasonably necessary for security, maintenance, legal compliance, prevention of misuse, or enforcement of these Terms of Service.
Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue before taking action.
Termination or restriction of access does not remove obligations or payment responsibilities that arose before the action was taken. Any provisions that by their nature should continue to apply after termination will remain in effect.
Nothing in this section limits any rights or remedies available under applicable law.
15. Disclaimer of Warranties
We make reasonable efforts to maintain our website and provide accurate information about our products and services. However, we do not guarantee that all website content will always be complete, accurate, uninterrupted, secure, or free from errors.
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that your use of the website will always be uninterrupted, timely, secure, or error-free.
Product descriptions, photographs, and general information are intended to assist customers in making informed decisions. They do not replace any express product commitments or rights available under applicable consumer protection law.
Nothing in these Terms of Service excludes a warranty, guarantee, or other right that cannot legally be excluded or restricted.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Naab Lux Hair will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or from circumstances beyond our reasonable control.
This may include losses resulting from temporary website interruptions, third-party service disruptions, unauthorised access despite reasonable security measures, or reliance on general website information.
Nothing in this section excludes or limits liability for matters that cannot legally be excluded or limited, including any applicable rights relating to defective products, consumer protection, fraud, or other liabilities that must remain enforceable under law.
Where liability can legally be limited, any limitation will apply only to the extent permitted by the applicable law.
17. Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses incurred by Naab Lux Hair as a result of your unlawful use of the website, your material breach of these Terms of Service, or your infringement of another person’s legal rights.
This section does not apply to the extent that a claim or loss results from our own unlawful conduct or from a liability that cannot legally be transferred to you.
We will provide notice of a relevant claim where reasonably practicable and will handle the matter in accordance with applicable law.
18. Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.
The remaining provisions will continue to apply, to the extent they remain valid and enforceable.
Nothing in this section removes any consumer protection or other statutory right that cannot legally be waived.
19. Waiver and Entire Agreement
If we do not enforce a provision of these Terms of Service on a particular occasion, that does not mean we have waived our right to enforce it in the future.
These Terms of Service, together with the policies referenced in them, form the agreement governing your use of our website, except where separate terms apply to a specific product, service, promotion, or transaction.
If any provision conflicts with a separate agreement that expressly applies to a particular service or transaction, the relevant terms will be interpreted together to the extent possible, subject to applicable law.
20. Assignment
You may not transfer your rights or obligations under these Terms of Service to another person without our prior written consent, where such consent is required.
We may transfer or assign our rights and obligations in connection with a legitimate business restructuring or transfer, provided that any such action complies with applicable law and does not unlawfully affect your rights.
21. Governing Law
These Terms of Service are governed by the laws of Ghana, subject to any mandatory consumer protection laws or other legal requirements that apply to your circumstances.
Disputes relating to these Terms of Service will be handled by the courts or other competent authorities with jurisdiction under applicable law.
Nothing in this section prevents you from exercising any rights that cannot legally be waived or restricted by agreement.
22. Translations
If these Terms of Service are made available in another language, the versions are intended to communicate the same terms.
If there is a difference between translated versions, we will seek to resolve the inconsistency in accordance with applicable law and the intended meaning of these Terms of Service.
23. Headings
The headings used in these Terms of Service are provided for convenience and do not affect the interpretation of the provisions.
24. Electronic Communications
By using our website, placing an order, or contacting us electronically, you agree that we may communicate with you through electronic means, including email, telephone, messaging services, or notices published on our website, as appropriate.
These communications may relate to your orders, payments, delivery arrangements, appointment requests, customer enquiries, changes to our policies, or other matters relating to our products and services.
You are responsible for providing accurate contact details and notifying us of any changes where necessary.
Nothing in this section removes any requirement under applicable law concerning consent, notices, or the form of a communication.
25. Changes to These Terms of Service
We may update or revise these Terms of Service from time to time to reflect changes to our products, services, business practices, or legal obligations.
When we make changes, we will publish the revised Terms of Service on this page and update the “Last updated” date above.
Where required by law, we will provide notice of material changes.
Your continued use of the website after revised terms become effective constitutes acceptance of the updated terms to the extent permitted by law. If you do not agree with the revised terms, you should stop using the website.
26. Contact Information
If you have questions about these Terms of Service, our products, or our services, please contact us.