Naab Lux Hair (“we,” “us,” or “our”) operates naabluxhair.shop (the “Website”). We offer hair products, including wigs, as well as custom wig enquiries and braiding services. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit the Website, browse our products, place an order, contact us, book or enquire about a service, subscribe to updates, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using the Website, you acknowledge that you have read this policy. Where consent is required by applicable law, we will request it separately.
1. Personal Information We Collect
The personal information we collect depends on how you use the Website and interact with us. It may include the following:
Contact information: Your name, email address, telephone number, delivery address, billing address, and other details you provide when contacting us or placing an order.
Order and transaction information: Products you view or purchase, items in your cart, order details, delivery instructions, returns or cancellation requests, and transaction references.
Payment information: Payment method and payment status. Payments may be handled by a third-party payment provider. We may receive payment confirmations and transaction details, but the payment provider’s own systems may handle sensitive payment credentials.
Account information: Login details and account preferences, if you choose to create an account and the Website offers that feature.
Enquiries and appointment information: The information you provide when asking about a custom wig, enquiring about braiding services, requesting an appointment, or communicating with us through email, telephone, WhatsApp, or other contact channels. This may include your requested service, preferred appointment time, and information you choose to share with us.
Device and usage information: Information such as your IP address, browser type, device information, pages visited, referring pages, and the date and time of your visit.
Cookie and similar technology information: Information collected through cookies or similar tools used to keep the Website working, remember preferences, support the shopping cart, and understand how visitors use the Website.
Marketing preferences: Whether you subscribe to updates or offers and your communication preferences.
Please do not send us sensitive personal information unless it is necessary for your enquiry and you choose to provide it.
2. How We Collect Personal Information
We may collect personal information:
Directly from you when you browse the Website, place an order, create an account, subscribe to updates, contact us, or enquire about or book a service.
Automatically through the Website when your browser or device interacts with the Website, including through cookies and similar technologies where these are used.
From service providers that help us operate the Website, process payments, deliver orders, communicate with customers, or provide other services on our behalf.
From other third parties where you choose to interact with them in connection with our services, or where they lawfully provide information to us.
3. How We Use Personal Information
We may use personal information for the following purposes, as applicable:
Orders and customer service: To process and manage orders, arrange delivery, handle returns or order enquiries, respond to customer questions, and provide updates about purchases.
Wig and braiding enquiries: To respond to enquiries about custom wigs and braiding services, communicate with you, and manage appointment requests.
Website operation and improvement: To operate and maintain the Website, remember cart contents and preferences, troubleshoot problems, and understand how visitors use the Website.
Marketing: To send news, offers, or promotional messages where you have subscribed or where otherwise permitted by law. You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting us.
Safety and fraud prevention: To help protect the Website, customers, and our business; verify transactions where appropriate; and detect or investigate suspected fraud, misuse, or security incidents.
Legal and regulatory purposes: To meet legal obligations, respond to lawful requests, resolve disputes, and enforce our policies.
4. Cookies and Similar Technologies
The Website may use cookies and similar technologies to support essential functions, such as operating the shopping cart, remembering preferences, and helping the Website work correctly. If analytics or marketing tools are enabled, those tools may also use cookies or similar technologies to help us understand Website use or measure marketing activity.
You can manage cookies through your browser settings and, where provided, the Website’s cookie controls. Blocking certain cookies may affect the functionality of the Website. The types of cookies used depend on the features and services enabled on the Website.
5. How We Disclose Personal Information
We may disclose personal information when reasonably necessary for the purposes described in this policy, including:
Service providers and suppliers that support Website hosting and maintenance, payment processing, delivery and fulfilment, customer communications, appointment enquiries, analytics, email delivery, security, or other business operations.
Marketing or analytics providers, if we use such services, to help us send communications or understand the effectiveness of our Website and promotional activity. These providers should handle information in accordance with their own privacy notices and applicable agreements.
Third parties you ask us to involve, such as a delivery provider or a communication service you choose to use.
Legal, regulatory, or safety-related recipients where disclosure is required by law, necessary to respond to a valid legal request, or reasonably needed to protect our rights, customers, or others.
A successor or buyer in connection with a proposed or completed sale, restructuring, or transfer of some or all of our business, subject to applicable law.
Other recipients with your consent or at your direction.
We do not identify every service provider in this policy because the providers used may change. Where a specific third-party service handles your information, its own privacy terms may also apply.
6. Third-Party Websites and Services
The Website may contain links to or features provided by third parties, including social media, messaging services such as WhatsApp, payment providers, or other external websites. If you follow a link or choose to use a third-party service, that service may collect and process information under its own privacy policy and terms. We do not control the privacy practices of independent third parties, and we encourage you to review their policies before sharing personal information with them.
7. Children’s Privacy
The Website is not intended for children, and we do not knowingly collect personal information from children where doing so would be contrary to applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
8. Security and Retention
We use reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, provide services, maintain business records, resolve disputes, and meet applicable legal or regulatory requirements. The retention period depends on the type of information and why it was collected.
9. International Transfers
Some of our service providers may store or process personal information in countries outside Ghana or the country where you are located. Where personal information is transferred internationally, we will take steps required by applicable law to protect it.
10. Your Privacy Rights and Choices
Depending on applicable law and the circumstances, you may be able to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion, object to or ask us to limit certain processing, or withdraw consent where processing is based on consent. Some requests may be limited where we need to keep information to complete an order, meet legal obligations, protect our rights, or establish or defend legal claims.
You can opt out of promotional emails at any time using the unsubscribe link in the message, where available, or by contacting us. We may still send non-promotional messages necessary to manage an order, respond to an enquiry, or provide a service.
11. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can review it. You may also have the right to raise a complaint with the relevant data protection authority.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, the Website, or legal requirements. We will publish the updated version on this page and revise the “Last updated” date above.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact us.