1. All Sales Are Final
Once payment has been made and an order is confirmed, the sale is considered final. We do not accept returns or offer refunds simply because a customer has changed their mind, selected the wrong item, or no longer wishes to keep their purchase.
The exception is when Naab Lux Hair delivers the wrong package. In such cases, customers may contact us within the timeframe and under the conditions outlined below.
2. Returns for Incorrect Deliveries
If you receive a package containing the wrong product or an item different from what you ordered, you may be eligible for a return.
To qualify, you must meet the following conditions:
Notification timeframe: Contact us within 24–48 hours of receiving your package.
Condition of the item: The product must remain in the same condition in which it was received.
Proof of the issue: You may be asked to provide your order details, photographs of the package, and the item received so we can verify the problem.
Please do not use, alter, or damage the item before contacting us about an incorrect delivery.
Once we have reviewed your complaint and confirmed that the wrong package was delivered, we will communicate the appropriate next steps.
3. Other Issues With Your Package
If you experience any other problem with your package, please contact us as soon as possible so we can understand the situation and assist you.
However, issues other than the delivery of the wrong package do not automatically qualify for a return or refund under this policy.
Any concerns will be reviewed based on the circumstances. Nothing in this policy excludes any rights or remedies that may apply under applicable law.
4. How to Report an Incorrect Delivery
To report an incorrect delivery, please contact us within 24–48 hours of receiving your package using either of the contact methods below.
When contacting us, please provide your name, order details, a description of the issue, and clear photographs of the package and item received, where possible.
Our team will review the information and communicate the next steps.
5. Contact Us
For questions about returns, refunds, or an issue with your package, please contact us.